Frequently Asked Questions
Because Spire flash sales offer unbeatable values, they’re generally only available for a very short time. If you see a deal you like, book it! You’ll enjoy the confidence of Spire’s exclusive 72-hour cancellation window: Unlike limited-time deals on other travel sites, Spire lets you change or cancel your plans (subject to a few terms and conditions).
In order to work with Spire, we require that partner hotels offer our members their very best deals – rates so low, we can’t show them to the general public. Unlike our competitors, Spire offers true discounts based on real prices, not artificial savings based on some hypothetical “best available rate”.
Spire deals typically include truly valuable items like room upgrades, spa credits, and other free extras that help create the perfect trip. Our editors evaluate every perk: If it doesn’t represent a significant value, we won’t promote it – period.
Spire membership is free, and there’s no added cost to make a Spire booking. When you make a reservation, you pay only the amounts charged by the hotel for your room and amenities, plus any applicable taxes or hotel charges. We’re paid by hotels for the services we provide to their prospective guests.
Spire private-sale deals are so good, our hotel partners won’t permit us to show them to the general public. Join now to see rates at least 20% below the prices you’ll see on other sites.
You'll receive emails featuring our unbeatable luxury travel deals. Once you're logged in as a Spire member, you'll be able to see exclusive offers throughout the site. You can also get individual assistance from our luxury travel specialists to help plan your perfect trip.
Spire includes only the best hotels in the world: True luxury hotels and resorts. Our editors work hard to weed out hotels that don’t offer a true luxury experience. We evaluate each hotel and resort individually based on amenities, services, reputation, recommendations, customer reviews, site visits, and much more – a simple 4- or 5-star guidebook rating isn’t enough.
Spire is owned and operated by Perfect Escapes, a privately held luxury travel company headquartered in San Francisco, with offices in London, New York, and Chicago. Spire is designed and managed by a roster of luxury travel experts with experience at Travelocity, Expedia, Hotwire, and other trusted brands, but there is no business affiliation with these sites.
Spire Everyday Deals showcases exclusive luxury hotel deals in dozens of the world’s most popular destinations. These high-value offers often include Spire Perks – like free breakfast or resort credits – and they’re such good deals you usually won’t find them anywhere else. You must be a member of Spire to book Spire Everyday Deals.
The biggest difference is that the discounts, although compelling, might not be as steep. We guarantee that Spire Flash Sales offer at least 20% savings off the lowest rate you’ll find anywhere else. By comparison, Spire Everyday Deals typically offer savings up to 20% off regular rates; many also include exclusive Spire Perks. Spire Flash Sales are eligible for Spire credit redemption, while Spire Everyday Deals are not. We’re able to feature dozens of Spire Everyday Deals at any given time, so you’ll find a wider selection of locations and travel dates.
Typically, yes. Spire Everyday Deals follow the hotel’s regular cancellation policies. Be sure to carefully read the terms and conditions for your rate when booking your stay.
Spire's Best Deal Guarantee works a bit differently for Spire Everyday Deals and Spire Flash Sales. Below describes how it applies for each:
Spire Everyday Deals: Our Best Deal Guarantee is simple. It promises the lowest price on hotels you book through Spire Everyday Deals. If you happen to find a Qualifying Deal that is lower than the one you booked through Spire, we’ll refund the difference between the price you paid and the Qualifying Deal that you found.
Spire Flash Sales: Spire’s Best Deal Guarantee doesn’t just promise the lowest price, it backs our pledge to deliver flash sales that are at least 20% off the lowest comparable offer found anywhere else. If you book a flash sale with Spire then find a Qualifying Deal that debunks our promise to deliver 20% off, we’ll add $100 in credit to your Spire account to be used on a future booking and will refund the difference if you happen to find a lower price.
For example, say you book a flash sale on Spire for $100 per night then you find the same offer on another site for $110 per night. Even though our deal is better, it’s not 30% off as we’ve promised, so we’ll give you a $100 credit to use later.
Note: A Qualifying Deal is an identical offer found on another U.S.-based Web site that is lower than the same offer on Spire or, for flash sales only, that is not 20% higher. The Qualifying Deal must satisfy the requirements of these Terms and Conditions, as determined by Spire in its sole discretion.
Of course! Our luxury travel experts are ready to assist with any deal you find on Spire.
Spire’s luxury travel specialists are available Monday through Friday (except holidays), from 4am to 8pm Eastern Time (9am to 1am GMT). Spire travel specialists can assist you with reservations or cancellations, and can answer any questions you have about Spire or our partner hotels and resorts.
- Within the United States and Canada, call toll free: 877 840 9955
- Within the UK, call toll free: +44 (0) 845 544 1475
- From other countries, call: +44 (0) 20 3397 2860
- Or, email us at support @ spire.com
No, Spire Credits are only valid towards Spire Flash Sales.
If you find a qualifying lower deal – for the same room type at the same hotel -- within the duration of the Spire sale, we will provide you with a full refund of the difference between the price you actually paid through Spire and the qualifying lower rate, as well as deposit $100 in travel credits into your Spire account good toward future Spire reservations. For details, please review the Spire Best Deal Guarantee.
We’re confident that the rates you find on Spire will be better than deals you will find elsewhere, and we back up that confidence with the Spire Best Deal Guarantee. If you find a qualifying lower deal– for the same room type at the same hotel – within the duration of the Spire sale, we will provide you with a full refund of the difference between the price you actually paid through Spire and the qualifying lower deal and deposit $100 travel credits into your Spire account.
For details, please review the Spire Best Deal Guarantee.
Unlike limited-time deals on other travel sites, Spire lets you change or cancel your plans, subject to a few simple terms and conditions. Please contact our luxury travel specialists for assistance. Occasionally, a hotel requires a 100% nonrefundable deposit at the time of booking in order to receive promotional rates or other special offers. These exceptions will be clearly marked on the Spire site.
Unfortunately, we do not have access to reservations booked through other travel companies, directly with hotels, or through other means outside of Spire. Our luxury travel specialists would be pleased to assist you in making a substitute reservation, of course. However, you will need to cancel the original reservation using the original method or site.
Absolutely! Unlike most travel sites, Spire believes in hands-on, personalized service. Spire luxury travel specialists can assist you with reservations, and answer any questions you have about Spire or our partner hotels and resorts. Contact our luxury travel specialists by phone or email for further assistance.
When you book a hotel through Spire, you’ll receive an email confirmation with all the details of your reservation. You can also see Upcoming Reservations and Past Reservations on your Account page. If you can’t locate your reservation, please contact our luxury travel specialists for assistance.
When you make a hotel reservation through Spire, you’ll receive an email confirmation with all the details of your reservation. If you have questions about your confirmation, please contact our luxury travel specialists for assistance.
Currently, the Spire site allows you to book only one room at a time. You’ll need to book each room separately, or contact our luxury travel specialists for assistance.
Although rates may fluctuate across different nights and travel periods, and occasionally lower-priced rooms do sell out, Spire rates are always at least 30% less than deals you’ll see anywhere else for a given night. We back that with the Spire Best Deal Guarantee.
Unlike limited-time deals on other travel sites, Spire lets you change or cancel your plans within 72-hours after booking and at least 72 hours prior to check-in. There is a $29 cancellation fee per booking. Any credits used on the booking will be refunded and credited back into your account. To cancel, please call our luxury travel specialists for assistance.
Spire is owned and operated by Perfect Escapes, a luxury travel company headquartered in San Francisco, with offices in London, New York, and Chicago. Spire’s London-based sister company, Travel Intelligence, operates the Starfish booking engine that powers Spire (in addition to other luxury travel sites).
A: Spire makes every effort to keep all your personal information secure. We only allow your credit card number to be transmitted to us over the Internet if your browser supports Secure Socket Layer (SSL) encryption. Once received by the Spire secure server, your credit card number is never transmitted over the Internet again.
Spire deals typically include the cost of your room, plus Spire Perks, truly valuable items like upgrades, spa credits, and other free extras that help create the perfect trip. Our editors evaluate every perk: If it doesn’t represent a significant value, we won’t promote it – period.
Taxes, fees, and gratuities generally are not included Spire deal rates. Unless an offer explicitly states that taxes, fees, and/or gratuities are included in the listed price, you should assume that these will be your responsibility during your stay. Also, unless explicitly stated otherwise, charges for services such as parking, resort fees, and other incidental expenses also are not included in the deal price.
When you make a reservation through Spire, you will need to provide your credit card number to confirm your reservation; your card will be charged immediately for the entire length of your stay.
Unlike limited-time deals on other travel sites, Spire lets you change or cancel your plans, subject to a few simple terms and conditions. (Occasionally, a hotel requires a 100% nonrefundable deposit; these exceptions will be clearly marked on the Spire site.) Please contact our luxury travel specialists for assistance.
Invite your friends to register for Spire. They’ll enjoy exclusive access to unbeatable deals on luxury travel, and you’ll earn credit toward your next Spire Flash Sale trip. Spire will not store your friends’ email addresses or use them for any purpose other than sending the invitation. (See our Privacy Policy for details.)
Credits will be deposited to the referring Spire user’s account after each referred friend registers for Spire and completes their first booking.
From time to time, Spire may also offer credits as an incentive for taking part in surveys, making bookings within a specific promotional period, or as part of other limited-time offers. Keep an eye on Spire deals emails for credit-earning opportunities.
When you make a Spire Flash Sale booking, we automatically apply the full amount of your Spire credits toward that reservation. Any remaining credit amount, if applicable, will remain in your account for future use. (Please note that Spire credits are not valid on Spire Everyday Deals bookings.)
Spire credits are granted and redeemed in US dollars, so if you’re viewing the site in euros or British pounds, the credits in your account will be converted before display and/or use, rounded to the nearest whole euro or pound.
When you make a Spire booking, we automatically apply the full amount of your Spire credits toward that reservation. Any remaining credit amount, if applicable, will remain in your account for future use.Spire credits are granted (and redeemed) in US dollars, so if you’re viewing the site in another currency, the credits in your account will be converted before display and/or use, rounded to the nearest whole euro or pound. If you don’t think any of these items apply to your credit issue, please contact our luxury travel specialists for assistance.
Spire asks for your name, postal code, and mobile phone number to provide more-personalized services, but only your email address is required to use the Spire site.
When we do ask for detailed personal information during a hotel booking process, we will share this information only with the hotel or related entities when needed to complete your reservation. For more information, please see our Privacy Policy.
Simply visit Spire and provide your email address. It’s that easy.
Visit your Account page, and adjust your preferences in the Subscription settings.
Spire asks for your name, postal code, and mobile phone number to provide more-personalized services, but only your email address is required to use the Spire site. When we do ask for detailed personal information during a hotel booking process, we will share this information only with the hotel or related entities when needed to complete your reservation. For more information, please see our Privacy Policy.
We don’t like spam, and we know you don’t like it either. Spire doesn’t share your email address with third parties, other than the hotels you book. If you register with Spire, we will send you Spire deals emails. For more information, please see our Privacy Policy.
Your user name is always the email address you used when signing up for Spire. To reset your password, click “forgot password” from the Spire homepage; a temporary replacement will be sent to your registered email address. If you can’t remember the email address you used to register, please contact our luxury travel specialists for assistance.
We are very interested in receiving comments about Spire hotels to help us to determine which properties maintain the high standards that we expect. Unfortunately, we are not able to serve as your advocate to resolve issues you may have with a particular hotel arising from a past stay. For those purposes, your best recourse is to contact the hotel directly and speak with the hotel manager.
We strongly encourage all of Spire members to share any suggestions they may have about how we can improve the Spire service. Please contact our luxury travel specialists for assistance.
